Frequently Asked Questions
Everything you need to know about the future of lawn care.
How does the Segway Navimow navigate without perimeter wires?
The Navimow uses EFLS (Exact Fusion Locating System) which combines GNSS satellite data with internal sensors to maintain centimeter-level positioning accuracy without the need for physical boundary wires.
What is your shipping policy for robotic mowers?
We offer free standard shipping on all Navimow units within the continental United States. Orders are typically processed within 1-2 business days and delivered via specialized freight to ensure safe handling.
Can the Navimow handle steep slopes and uneven terrain?
Yes, the Navimow is designed to handle inclines up to 45% (24 degrees). Its high-torque hub motors and specialized tread patterns provide excellent traction on most residential lawn surfaces.
What is your return policy if the mower doesn't suit my yard?
We offer a 30-day satisfaction guarantee. If the Navimow does not meet your expectations, you can return it in its original packaging for a refund, subject to a restocking fee and inspection.
Does the mower work during rain or at night?
The Navimow is IPX6 waterproof and can operate in light rain, though it includes a rain sensor to automatically return to the charging station during heavy downpours. It operates quietly at 54 dB(A), making it perfect for nighttime use.
What kind of warranty comes with a new Navimow?
Every new Segway Navimow comes with a 2-year limited warranty covering the main machine and a 1-year warranty for the battery and power adapter against manufacturing defects.