Returns & Exchanges

We want you to be completely satisfied with your robotic mowing experience, which is why we offer a 30-day return window for products in their original condition and packaging. If your Navimow doesn't meet your lawn care expectations, our team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the official Navimow portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Equipment

  Clean the robotic mower and its accessories thoroughly, ensuring all components, including the charging station and GNSS antenna, are securely placed back in the original factory packaging.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at an authorized carrier location, ensuring you retain a copy of the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and functionality, we will process your refund to the original payment method within 7 to 10 business days.